Returns & Exchanges
All sales are final. We do not accept returns at this time. Exchanges may be accommodated in the same colorway under rare circumstances and pending approval. Please contact us within 3 days of receiving your item if there is an issue.
Shipping Information
Shipping rates and delivery timelines are calculated at checkout. Once your order has been shipped, you’ll receive a tracking number via email. Please note that we are not responsible for carrier delays.
Processing Time
Each piece is made to order. Please allow up to 2–3 weeks for production before shipment. This window allows time for careful sewing and finishing of your garment. We appreciate your patience while we create something special just for you.
Lost or Stolen Packages
Once a package is marked as delivered, En Miz Ojos is not responsible for any loss or theft that may occur. If your order appears to be missing, we recommend reaching out to your shipping carrier to begin a claim. Customers are responsible for any return shipping fees unless otherwise stated.
Contact
For any questions regarding your order, please reach out to us via DM on Instagram @en.miz.ojos_. We kindly ask that all messages come with patience and respect—we’re a small team and doing our best. En Miz Ojos reserves the right to refuse service to anyone who communicates inappropriately or disrespectfully.